SHARE-UMass Memorial Unit Based Teams
Welcome to a new way of working. A Unit-Based Team (UBT) is a group of frontline employees, managers, and providers who work together to improve both patient care and their own experience at work. The first 5 UBTs started in 2017, and over the next few years, UBTs are coming to all SHARE departments.
Respect & Having a say
Each Unit-Based Team has a union member and manager co-lead. Together the co-leads make sure that the team’s projects move forward and that front-line staff are deeply involved as respected partners.
Accountability and Support
Union and management co-sponsors help the teams to learn this new way of working together, and coaches guide the improvement projects. The Co-sponsors are accountable to the SHARE-UMass Memorial Labor Management Partnership Council.
Making Work Better for Everyone
What a UBT is Not!
A quick fix that will make everything better without collective effort
Just using the word “team” without actual teamwork
A requirement that everyone participate
A way to point fingers and blame
A substitute for negotiations or other labor-management processes
Only for some people – (All members of the work unit are welcome!)
An endless debate about what to do
Another “flavor of the month” program
Stories from the First UBTs
The Primary Care Clinic in the Benedict Building tackled the problem of walk-in patients first, because every walk-in causes huge disruption for the staff. They measured how much time was wasted, brainstormed better ways, and tried them out until they found what worked. Now everyone knows how to handle walk-ins, patients are being seen, the clinic is being paid for those visits when they often didn’t before, and staff feel great!