SHARE-UMass Memorial Unit Based Teams

Welcome to a new way of working. A Unit-Based Team (UBT) is a group of frontline employees, managers, and providers who work together to improve both patient care and their own experience at work. The first 5 UBTs started in 2017, and over the next few years, UBTs are coming to all SHARE departments.

Respect & Having a say

Each Unit-Based Team has a union member and manager co-lead. Together the co-leads make sure that the team’s projects move forward and that front-line staff are deeply involved as respected partners.

 Union and management representatives at our 2017 UBT kickoff event

Union and management representatives at our 2017 UBT kickoff event

Accountability and Support

Union and management co-sponsors help the teams to learn this new way of working together, and coaches guide the improvement projects. The Co-sponsors are accountable to the SHARE-UMass Memorial Labor Management Partnership Council.

 

Making Work Better for Everyone

“Through our UBT, we fixed the problem that was driving us all crazy, and it’s better for the patients too.”
— SHARE Co-Lead
 SHARE and UMass Memorial manager Co-Leads and Sponsors with Kaiser Permanente management and union leaders at our 2017 trip to Kaiser Permanente to learn about UBTs

SHARE and UMass Memorial manager Co-Leads and Sponsors with Kaiser Permanente management and union leaders at our 2017 trip to Kaiser Permanente to learn about UBTs

What a UBT is Not!

  • A quick fix that will make everything better without collective effort

  • Just using the word “team” without actual teamwork

  • A requirement that everyone participate

  • A way to point fingers and blame

  • A substitute for negotiations or other labor-management processes

  • Only for some people – (All members of the work unit are welcome!)

  • An endless debate about what to do

  • Another “flavor of the month” program

“We are making our work better with our Unit-Based Team.”
— SHARE member on a UBT

Stories from the First UBTs

The Primary Care Clinic in the Benedict Building tackled the problem of walk-in patients first, because every walk-in causes huge disruption for the staff. They measured how much time was wasted, brainstormed better ways, and tried them out until they found what worked. Now everyone knows how to handle walk-ins, patients are being seen, the clinic is being paid for those visits when they often didn’t before, and staff feel great!

 The Primary Care UBT at one of their huddles

The Primary Care UBT at one of their huddles